AidenAI – Secure, Scalable AI Solutions

Customer Challenges

A top-20 P&C carrier was looking to reimagine its home-grown Excel-based Rate, Quote, Bind system to lower cost and complexity while increasing speed to market.

Problem

Accelerating technology complexity, driven by locally optimized technology decisions
Increased cost and risk from excess variability
Creation of low-value inconsistencies, increasing operational overhead
Difficulty scaling common pattern and best practices across diffused efforts

Solution Highlights

Seeking to create a richer UW experience and end-to-end digital solution for 8 specialty products. To digitize intake-to-bind operations, the carrier used Unqork to develop an:

Submission: Automatic data sync between systems and submissions to reduce duplicate data entry and increase data consistency across systems.
Ratings: Supports current and prior rate versions during the “supported” period with user option to select version to use for quoting purposes.
Quote/Bind: Supports multiple versions to support multiple rating scenarios. Automatic creation of subjectivities and inspection report request tasks.
Task Management: Improved availability and accuracy of reporting for task completion and turnaround time. Automated creation and closing of tasks based on actions.
Renewals: Mid-term endorsements included in the renewal account set-up with flags to alert underwriters during the renewal account review. A separate renewal dashboard with a list of upcoming renewals up to 120 days in advance.
Referrals: Automatic creation of referral tasks; ability to send account summary for manager/peer review. Customizable referral rules for each profit center. Referral Dashboard providing an organized view for managers.
Dashboard: Dashboard to view all tasks, due dates, assignees. Graphical view of work queues for better work management.
Security: Single sign-on. Customized views and role-based access managed via AD Groups. Defined provisioning and deprovisioning process. Periodic and disciplined penetration and static code testing to continually identify and mitigate risks and threats.