Customer Challenges

A top Mutual Fund Carrier was looking to reimagine its expensive, high-touch disclosure process, which led to slow turnaround time, low customization abilities, and poor client interaction.

Problem

• Time wasted on low-value tasks: Agents needed to manually check each potential client to retrieve up-to-date disclosure actions. This created manual entry errors, duplicated efforts for tracking purposes, and costly time spent on admin activities.
• Slow transaction processing: Multiple checkpoints and manual processes led to human errors, resulting in re-work and manual overrides.
• Low customization / poor client interaction: The inability to customize per agent's needs and access to real-time data led to poor client interactions and higher outreach effort.

Solution Highlights

Seeking to create a richer user connectivity experience and an end-to-end digital solution for seven specialty products, the carrier used Unqork to develop an application that digitizes intake, email delivery, documentation upload, reports, and audit trails for tracking purposes. This application allows Agents and Admins to complete all tasks related to the email and physical delivery of Fund Disclosure.

• Customized and automated the email/physical delivery workflow by curating a dashboard landing page with all actions centralized for agents and admins to complete delivery processes in one place.
• Enabled next-generation workstation capabilities, streamlined onboarding and maintenance, and scalable back-office capabilities.
• Fully integrated with the existing tech stack using 5 APIs (Client, Producer, Directory for Sales Central) and third-party services such as SendGrid and EDGAR/SEC.

Key Success Metrics