Case study — Insurance
End-to-End UW Workbench for a Top-20 P&C Specialty Carrier
8 SPECIALTY LINES
Submission
INSURED
CLASS CODE
TIV
Auto-synced, no re-keying
Intake
Rate
Quote
Bind
Rate v3.1Quote BBound
Task queue
Subjectivities created
Inspection requested
Referral to manager
Renewal queued · 120 days
83%+
quote-to-bind efficiency
80%+
reduction in delivery timelines
14+
weeks to market

The Challenge

A top-20 P&C carrier was looking to reimagine its home-grown Excel-based Rate, Quote, Bind system to lower cost and complexity while increasing speed to market.

Accelerating technology complexity, driven by locally optimized technology decisions

Increased cost and risk from excess variability

Creation of low-value inconsistencies, increasing operational overhead

Difficulty scaling common pattern and best practices across diffused efforts

The AidenAI Solution

Seeking to create a richer UW experience and end-to-end digital solution for 8 specialty products. To digitize intake-to-bind operations, the carrier used Unqork to develop an:

Submission: Automatic data sync between systems and submissions to reduce duplicate data entry and increase data consistency across systems.

Ratings: Supports current and prior rate versions during the “supported” period with user option to select version to use for quoting purposes.

Quote/Bind: Supports multiple versions to support multiple rating scenarios. Automatic creation of subjectivities and inspection report request tasks.

Task Management: Improved availability and accuracy of reporting for task completion and turnaround time. Automated creation and closing of tasks based on actions.

Renewals: Mid-term endorsements included in the renewal account set-up with flags to alert underwriters during the renewal account review. A separate renewal dashboard with a list of upcoming renewals up to 120 days in advance.

Referrals: Automatic creation of referral tasks; ability to send account summary for manager/peer review. Customizable referral rules for each profit center. Referral Dashboard providing an organized view for managers.

Dashboard: Dashboard to view all tasks, due dates, assignees. Graphical view of work queues for better work management.

Security: Single sign-on. Customized views and role-based access managed via AD Groups. Defined provisioning and deprovisioning process. Periodic and disciplined penetration and static code testing to continually identify and mitigate risks and threats.

Measurable Outcome

14+

Weeks – Speed to Market

80%+

Reduction in delivery timelines

83%+

Increase in quote-to-bind ratio efficiency

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